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ThumbTack.com Review

By April 21, 2011 Vroooom 45 Comments

ThumbTack.com Review

ThumbTack.com Review

ThumbTack.com is a new free service that allows you to post professional business listings for your company or brand. One of the great benefits of Thumb Tack is that, not only is it free, but it’s also built on an extremely clean platform, and offers a user-friendly layout.

If I had to compare it to another internet service, I would say that it has some of the offerings as Yellow Pages online, mixed with a bit of Craig’s List. It differs from Yellow Pages because it’s a free service, and it differs from Craig’s List because it’s not full of garbage and has a very nice, user-friendly layout.

Along with the ability to post services your business offers, you can also request services, build a contacts list of other businesses on Thumb Tack, and track the visitors to your listings.

You also have the ability to add photos, videos, announcements, widgets and printable flyers to your listings and your profile.

Our Thumb Tack add can be viewed here.


  • web design says:

    Good blog post and decent site template design. I am more into web design. Nonetheless, would check back again soon!

  • Bob says:

    Sure, Thumbtack’s emails say the leads are free. But in reality they aren’t. I would need to pay $8.99 for every lead I respond to – Not the sales I get, but just to respond to the lead. And, there is no way to tell if the leads are real or fictional. If real I would end up paying about $100 for each $300 sale I made. This pricing is way out of line.

  • DJ Eazy says:

    Thumbtack is fraud and when I am done, will no longer exsist. I unsubcribe over two months ago, but they still has the name of my business and placement listed under there search result, which could only be done by Ad words. Here is the search link they have up and what it says.


    A Family Affair DJ Services – A Family Affair DJ Service – Buford, GA
    Request a quote A Family Affair DJService • Buford, GA • $75-100 per hour. You’ll be asked a few quick questions that will help describe your needs.


    Now you tell me, how do you trust a company like this

  • Billy says:

    It provides leads, and with a degree of alteration and clarity on ‘lead’ charges, should eventually be a good service for small businesses to post in. For instance, if you teach guitar lessons, part of the way they charge for a lead could easily and legally be misunderstood and you could be charged for each lesson you give to one client. The company chose not to clarify this upon my request. I had to refuse leads because I did not know how much I was going to pay. I was advised to discontinue the service to preserve good standing in my local community and you never know wether a ‘lead’ is good or bad. Think maybe ‘someday in the future’ on Thumbtack, but step cautiously…

  • Carrie says:

    I don’t believe the leads they send through are real. How is relatively unknown website (ask 10 of your friends if they know what Thumbtack is?) sending though a new lead everyday?
    Plus, sometimes the leads seem too good to be true…like they’ll use exact verbage from my website. I’m not buying it.

  • The service these folks provide is on a free will basis and they charge a monthly subscription fee but its flat rated at less than $20.00 a month… Less than a dollar a day and the crew at Thumbtack is professional and very attentive to any issues you may have. The leads are real and if you are used to being taken to the cleaners by other services than that’s on you, but don’t criticize or judge something till you have really tried it. Not all companies get by on scamming, these folks work late into the day and truth be told they have changed our whole business for the better. Clients are screened and service providers are put through a background check both aspects positive and the reason I will do my business with them versus others not to be named…

  • Daniel Martinez says:

    Well I did try the services but after two days – I canceld it. What was really interesting is that every lead I received was rejected. Let me explaine — when I beided the lead at a fair price – I would get a reply that the customer was not interested. When I bedided the lead low I would not even get a reply – I had two carpets jobs that I bided on and never received any reply other than the customer changed there mind. Well not to knock it but for 14.95 per monht and no gurantee of leads it was not for me. It seem like a good service but I think they should really try to get customers that are really interested in using those who pay for the service not just to inqure on a price. – Thank you.

  • Betty Gott says:

    I responded to a lead and it was accepted. After agreeing on a price and doing the work I invoiced the client. I waited. And I waited. 2 1/2 months have passed after sending the invoice twice and contacting Thumbtack numerous times. I have not YET received payment. Thumbtack FINALLY sent me an email saying they were having a hard time connecting with the client. All they said was that they have disabled her account because she hasn’t paid. What recourse do I have? I’m at their mercy! I cannot trust Thumbtack and therefore will do no more business with them.

  • wolflovesmoon says:

    i don`t think this service is real, i`ve paid twice to get a project, knowing that the other part will have to choose the best price, etc, but those people don`t even respond to your e-mails, i believe its a scam, yeah 3.99 may sound like nothing, but if thousands of people are paying it, that`s a lot of money, i am going to cancel

  • Dl says:

    I’m actually about to cancel my subscription. Out of the 6 months of membership and responding to bids on almost a daily basis, I’ve actually only performed ONE job! I feel that for the most part the leads are true leads but I also feel that people going on Thumbtack to look for services are also looking for the lowest price service provider not and not as much as quality. I’m a true professional in my field and very competitively priced, my website and my response to all leads is very professional. You can pay extra to have all your credentials verified, like license etc.Which I’ve done. So if your looking to build your business it’s a good place to find clients but not necessarily for people that are willing to pay top dollar for services, so in a way it is like craigslist.

  • Caryn Llewellyn says:

    We have a carpet business & tried Thumbtack. Sorry to have wasted so much time and shifting money back & forth. After all of the time etc. to set up the “free” acct. we found that in order to procure any of the “leads” we must pay a fee. What happened to “free”? When none of the leads were accepted, I complained and we got our money back. But now they have our acct. information. So we closed the acct. and had to open a new one (bank acct.).

    We got approximately 4 leads per year. Such a waste of time and quite insulting to be taken advantage of. So, I deleted the acct., that was months ago, now we get the occasional job offer for services we don’t offer…frustrating.

    So I just “re-deleted” the acct. and told them if I receive one more job offer from them, I’ll contact BBB. Should’ve done that already. Unless you have money to throw away, don’t bother with this company, it’s a sham! Someone sitting behind a desk soaking in $ for nothing.

  • Yucel says:

    I get a huge number of very dodgy seeming leads, which require me to provide a meaningless quote, in order to contact a seemingly interested potential client… and, I have to pay to provide this quote.

    Anyone, willing to provide contact details about a good experience w thumbtack, w a business which can be verified, will love to hear from you

  • Steve says:

    : I have been on Thumbtack now for over a year. I have had many leads. The first lead I had was a guy in NYC looking to get his bathroom remodeled. As soon as I walked in the door I realized this was a phoney lead it was just so obvious. It was the middle of NYC upper east side top real estate in NYC.. there was some in kid in there telling me ” yea I just want my bathroom remodeled .. just give me your cheapest price get some stuff from the Home Depot….. seriously if Thumbtack has to stage leads I think they should make them more realistic… I think it was just an introduction to make me try and believe in this whole thing. Anyway since then every lead I recieved maybe 20-30 ( i stopped counting) seemed to be nonexistent people never returned message so I had to constantly get my money refunded. The last lead I got was another person IN NYC telling me they had a condo in NYC and they wanted it renovated. Of course I checked out the address and found out the person did not even own it…Lol.. You Know what? Maybe Thumbtack should hire me at least I can stage these phoney leads and make them more realistic

  • James Palton says:

    Here’s an interesting article about Thumbtack. This company has 5.7 million dollars in total funding and has Jason Calacanis as an investors. They must be pissed. Shame on you Thumbtack


  • Skip Hempsey says:

    I have to say that we have had the exact opposite experience with Thumbtack. We chose the pay per lead option, so we can review the lead before spending any money. We generally get the right type of leads, not always leads we want to respond to, but we don’t pay for them.

    We got a super lead (cost us $1.99) for a decent size job that has since been done and paid for and we just did another job for that new client. We also just got small job for this week through Thumbtack.

    We are an established company but anytime we can get a new client for a couple bucks…we’ll take it!

  • Tyrone Steele says:

    I’m not really interested in paying a fee for each lead. Granted, only $3/lead. But I’d rather they charge me for securing the job instead. There’s no way to know if the leads are worth my money.

    So, thanks, Thumbtack, for telling me it was free when it clearly is NOT.

  • thomas margotta says:

    thumbtack is a scam.

  • Jason king says:

    Since joining thumbtack nearly when it first started I’ve generated new business. I get atleast one new client once a month. I’m very satisfied with thumbtack and had to turn down leads because I’m to busy. I’ve tried other sources of marketing and even pay 80 a month for local results and I’ve seen nothing from them. Thumbtack had helped my business grow and I can’t complain. No contracts or monthly payments. Yes your competing with others but always have your phone with you because you never know when someone is going to need your device. Those who say the thumbtack is a joke, I say your loss. Me and other trainers are always competing to who can get the lead first. It’s a gamble but worth every penny. Thx thumbtack!

  • Mark Laing says:

    I did actually book one wedding (for videography) through thumbtack this year which got me all excited. My website is mainly still pix but I now do a lot of videography as well. Since then I went to the pay for lead service…no luck then did the “unlimited leads” service and was equally disappointed. I tried to cancel my account but can’t get them to answer emails or phone calls over the last few days. So I guess I’ve lost my money. I have gone from being a mild skeptic to believing Thumbtack.com is a scam. Thumbtack.com is definitely disreputable if only for the lack of response never mind the bad leads. Folks shopping on Thumbtack are like dumpster divers…just looking for cheap stuff and no matter how low you bid it seems “someone else” always seems to win the bid. I assume the FCC or Better Business Bureau will get on to them in the end and close them down. For now I’d say save your money since Thumbtack.com is surely a ripoff. IMHO.

  • stephen says:

    I had the subscription for a month and of all the leads i responded and placed quotes..I received not ONE job. Even when I low balled myself..even when I bidded on jobs in my hometown I still did not get the job .Its obviously a scam… I switched to gigmasters..been there a month and already got two paying jobs..I will be deleting my thumbtack account entirely.

  • john says:

    Thumbtack is an absolute waste of time the customers waste your time asking questions about your service once you do the job they complain on line thumbtack does not back you up taking their every word though they are lies.

    Do not waste your money advertising with them

  • BG says:

    I had the subscription for a month too, and I had a lot of leads but did not receive any jobs.
    And every time i had to submit a quote i had to paid $1.99 but nobody call me, regarding the job, if I request more info I never got it!
    I stopped using this site inmediately!

  • John Stecich says:

    I paid for the month of the December to January and know they charged me for another month. Ive tried to reach them via there support but no answer so far and i must say that there leads are bogus. There not even close to where i live on Cape Cod Mass and not one lead has returned my call or message . I defitnetly am canceling my subscription an if i were you i would not go with this company I think it is a scam!!

  • Jon S says:

    This review is coming from a individual who has placed requests for leads on various jobs around our house using Thumbtack.

    The first request was for interior paint. We received 13 inquiries. Yes 13. I am assuming that most businesses who purchase these leads don’t realize they are up against 12 other vendors. The mistake I did on this request is provided my email and phone number so vendors were calling me for days on end. It was pretty much over kill as I only needed 3-4 quotes to make sure I was getting fair pricing. We did end up using a company that we found using the site and are scheduled for work starting tomorrow.

    The second request I put in was for gutter repair. I honestly just needed a quote for a second downspout installed or a new gutter of about 30ft with one downspout. This time I did not provide my number and I received two responses. One company was in another city over a hour away and was quoting me way more than what I needed so do not think the information they received was what I put in my description of services and my location. The second company was also quoting me services I did not require but after discussion we did end up using the second response we received and those services are being done tomorrow along side the painting job.

    One of the vendors from our inquiries we did end up writing a negative review based on our experience. The vendor responded, which they should be able to, but with half truths of the situation. The thing that is bothersome is we are unable to respond again or to even remove the review. Customer service has called twice this week for my side of the review but when I return their call I receive “all reps are busy”. I have tried calling numerous times throughout the day but with no luck. If the customer service line is what paying businesses are using to get in touch with Thumbtack I wish you luck as I have not been able to reach anyone or have them respond to my emails to customer support for the last couple days.

    Hope this helps both businesses and consumers alike on this site and what they provide.

  • Jerome Howell says:

    I must say that it has been a very interesting ride w/ Thumbtack. I did like everyone else on here has done, and I must say that, you need a bank to back you to respond to so many leads, over half you don’t even get a responce to. I have gotten 2 jobs out of maybe 400 leads…But, I must be honest. I had to report Thumbtack to the US TRADE COMMISSION abt their practices. I noticed when I told them that I had reported them to the commission and to the Attrny Gen of the State Of OHIO office they took notice. In Ohio to decieve someone is FRAUD, and Ohio being a police state, they will come get you and put you in jail, I don’t care what state your in. I also noticed that my accts had been hacked into by someone in Cali during the time I was having trouble w/ them. I’m sure they have some computer geeks that possibly sit around all day and maybe hack your information. That bullshit line they give you when you call them, there’s no way they are that busy. They don’t have csr’s taking calls, just an answering machine, and I have told them I know they are full of s**t abt that. I must say I have had more trouble than good w/ them. Recently, I forced them to refund me some credits I spent money on, then they come out w/ leads that refund in 48 hrs if no one responds to them, they want me to use the credits I have, then buy more. Well, what happens to the credits i have already, will they be refunded in 48 hrs or like in the past taking forever just to respond ? I have mixed ideas on this company but, I would have to say more that they are a scam and a joke. Wanna piss them off really good ? go on their page on facebook and tell your story of how bad they are, you’ll get a ph. call really fast. But, to each his or her own in deciding to do business w/ them. I’m going to give it just a little bit more and once I find out how they are going to treat my current credits, decide to stay or pull the plug with them. They however, are NOT a 5 star company to say the least. Maybe if people would file more complaints w/ their state’s Attny Gen’s office and have some of them at thumbtack arrested and charged, they would just go away. I will never though buy any more of their credits.

  • OK I am on the fence…I have been with Thumbtack since the beginning when leads were ACTUALLY FREE. We were doing wedding photography and video and were actually doing pretty well. Then they changed to a pay by lead or subscription plan…Sucked but OK…I went with the subscription plan and as long as I got one job a month it would pay for itself and it did. THEN….they raised the price almost double for the subscription plan. I was furious and I let them know but all I got in return was some canned response. I eventially paid for the subscription plan and continued to get enough work to justify…THEN WITHOUT WARNING!!!! They cancelled my subscription and told me that i would need to buy credits!!!! I have been screaming but to no avail. We have spent over 400.00 this month on leads and have not won one job…..If they don’t change something fast this will be my last month with thumbtack

  • Ola says:

    I think they are fraud and bunch of scam, i have been with them since 2011 and i bids for more than 30 job with no response from any of acting clients, i think you should pocket your money and invest it in Google ad-word, i wont cancel my account with them because of the search engine optimization and free advert.

  • Me says:

    thumbtack is deleting bad reviews so they have no credibility.

  • Ken Perry says:

    I am the leading expert on Bed Bugs in Alaska (pest control in general too)and have received a few requests for service through Thumbtack. Most of them have no idea what they need, and many may need no service at all. It would require me to pay a fee for the kindness of putting these users at ease. I believe this is reprehensible on their part.

  • Rob says:

    I believe that Thumbtack is a SCAM. I offer DJ Services at close to 1/3 of the cost of the market. I signed up and got a lead within the 1st hour. I paid my $8.33 to submit my quote and the person responded that they would hire me. I sent them a contract and held the date for her. A week later, she tells me that the venue she is using requires thier own DJ (very doubtful). In the meantime, I’m getting 5 leads a day. I end bidding on several and after spending $50, not 1 lead has proven fruitful. I place a bid on a wedding for next year and after paying for the lead, submitting the quote, the lead cancelled thier request. THIS SITE IS A SCAM! Stay away!

  • Jason says:

    I truly believe Thumbtack is a scam. I’m not saying they don’t deliver the occasional genuine lead (after all, people are free to look for services on their website and submit a query), what I’m saying is that I am almost 100% certain that they “pad out” these very sparse genuine leads with fake ones.

    I created an account a couple of years ago and forgot about it. I run a busy dog walking company in New York. They kept sending me leads, but they always looked very lame in the description (client nowhere near my area of service, or very sporadic services required) so I ignored them. One thing I did notice, however, was that a certain name kept cropping up again and again: “Megan F.”

    Recently, business has been a bit slow so it occurred to me that maybe I should be taking these leads. So as an experiment I bought some “credits” from them. Immediately, the leads starting coming in WAY more frequently than they were before. That was a red flag. If these leads were from genuine people looking for services, why would they increase in volume right after I purchased credits? Hmmm.

    Alas, most of them have been pretty lame again (a lot of them are even out of state). Of the couple that I’ve contacted, nothing came of them. They responded back and when I asked them to contact me via telephone or the contact form on my website, they went silent and I never heard from them again. That raised another red flag.

    And then today, it happened. I got two different leads within 24 hours from the same name: “Megan F.” They were both different zip codes and the details of the leads were different, but I am almost completely certain that whatever system Thumbtack uses to generate fake leads, whether it be a team of low paid flunkies or a computer algorithm, got sloppy. I’ve seen that name “Megan F” too many times over the last couple of years and here she is contacting me twice in the same day from different zip codes.

    There is absolutely no way of knowing if these leads are genuine. No way at all. A few, or 50%, or even as many as 75% could be nothing more than Thumbtack sending me fake leads so that I’ll use up credits responding to them. If they’re fake, how in the hell would I ever prove it? It’s a horrible, horrible business model and I have a strong feeling that Thumbtack is just one big scam.

  • D. Ammerson says:

    I used them for one quote and paid $5.00 to submit it – no reply. they spam me every few months with “job leads” that are nebulous sounding at best. I’d stick to networking mixers and handing your biz card out.

  • Thumbtack has helped me get business, but they have also caused me much grief – I get shopped a lot by other people in my field. What I will tell you is this – if you are going to use them don’t respond to leads where the client doesn’t leave a phone number. If you get a call from a “client” verify the phone number before you give them any of your important information because my experience has been about 1/3 of the inquiries I get from them are my competition.

  • John says:

    I have been using Thumbtack for some time. I guess I am a sucker. I have a computer related business. I have been getting leads for some time now and have had many quotes submitted. But I can not say I have gotten 1 job from them. I can say for the most part I would get refunded my lead cost after contacting them. That’s only reason I continued. Business slowed a bit and my Business card expired and it seemed that the leads stopped. So I started doing some more work so I logged into my account and they were offering 24 free credits for leads. They also updated their refund policy. So now I got these credits I am getting 2-3 leads a day. SO far 2 have canceled, 1 asked me 2 questioned and then canceled. another stated they no longer needed service. So I email them and they tell me that the refund policy has been explained and these do not qualify for a refund. I am starting to believe this is just a scam. too much too it. I have pages of quotes I submitted and never got 1 job.

  • Jennifer says:

    I’m a freelance makeup artist and I LOVE Thumbtack.com! I get between 5 to 10 leads a week…yes, a week.. and 95% of my clients come to me through this site. I pay $1.49 per lead I choose to respond to. I am so busy from these leads that I have to pass on many of them now. I think Thumbtack.com is a fantastic company and perhaps you need to be the right type of business to utilize it to its fullest. I recommend it to everyone I know.

  • There is a site called Thumbtack.com who is a pay per lead site for private contractors. They cover many areas and many fields. They could be making profits at the expense of small businesses.

    Is Thumbtack.com raking in the bucks off of fake leads? Someone posted that it is possible to weed out the bad leads by asking a question (questions are free). If it is not answered it could be fake. Well, they could answer it by denying the question to be passed along as follows:

    Thumbtack can create a reason why your question is against their ‘policy’ to pass the question on to the client. Here was my question to the thumbtack customer (who was asking for a DJ): “Do you need a microphone for announcements?”. Thumbtack.com’s answer to me was as follows: “A public question that you asked did not meet our guidelines because it introduced a service that was not part of the request. Your question was not sent to the client.”

    However, when someone else asked this question,
    “Do you need a screen with a projector?

    Hello. Yes, I would need the screen.

    Both of the above questions were asked from a lead asking for generic DJ services.

    In my opinion, a microphone is much closer to what a DJ should be asking about, to accommodate the client. The projector really is a new service and should have been answered in a similar manor.

    Here is the math according to me: Let’s say thumbtack sends out 40 emails to some DJs in one area. Five are allowed to give a quote for approximately $8.00 each. Eight times five is $40. Thumbtack.com claims to have hundreds of areas and 100 different types of contractors (Drywall installers, tutors, DJ services, etc. Let’s say 200 areas to be conservative. Ready for this:
    $40 x (100 contractors) x (200 areas) = $800,000 off of a job that is only worth $1000 if it is legitimate and goes through. What if it’s phony? Well, it still generates that money.

    Now what if they secretly allow more than the five quotes without anyone knowing? Let’s say an average of 20 in total. The math is as follows: 20 x $8 = $160, so $160 x (100 contractors) x (200 areas)= $3,200,000. So if thumbtack.com staff creates one phony lead in all areas, all fields and secretly allows more than the 5 competitive bids, they can generate a serious amount of cash.

    Now what if other contractors create a ‘phony’ lead to see what others are charging for services? Cha Ching! Thumbtack rakes in more cash.

    What is their cover? They could be mixing in legitimate leads with phony ones. So every once in a while, a lead pulls through.

    Is anyone looking into this?

  • Lts says:

    Thumbtack operates under a dishonest and sleazy business model. 99% of me says they submit phony requests internally. I say this because in the last year and a half I have not landed one client. Some of the names of the people who request service quotes are suspicious, strange spellings of first names, basic names like Mike Brown etc. They don’t prescreen any of their service providers, in fact if I decided one day that I was a tuba teacher I could open a Thumbtack acct and begin advertising tuba lessons. Thumbtack has dozens of formal complaints filed with the Better Business Bureau. I predict a class action lawsuit within the next 6 to 12 months.

  • Paul says:

    Thumbtack is a total scam. Their leads are full out bogus. You are a fool if you pay for these leads.

  • Maid Service says:

    SCAM! House cleaning service leads were all total B.S.! They also have dozens of complaints at BBB. Don’t waste your time with this website.

  • Dewey Cheung says:

    Thumbtack is an attractions for “Con Artiest DO NOT USE Thumbtack” I’M CANCELING MY CHECK WITH THE FENCING COMPANY an going to the local News Station too report both “Get off the web THUMBTACK quite soliciting dishonest people. Too take advantage of good honest people and you take no mind you only want their small commissions. One gets an bad report an you never publish it.

  • Dewey Cheung says:

    Thumbtack I completely apologize for my comment stated above the contractor did call and apologized too me for his slight delay. He was actually searching for the best deal for my project. Reason for the uncalled for complaint was that I actually had an bad experience with Craigslist an year ago and things where seaming
    too start adding up too what was an very similar situation. I’M truthfully sorry for stating the undesirable comments. I will continual too use your free service if I am still welcome Thank you
    D. Cheung

  • Gorilla Advertising says:

    I find it to be garbage. I like all the other freelance sites far better. $7 per bid is ridiculous!!! Plus you get notifications for everything, no way to change them as of now. I assume there is a auto-save feature, but it does not work.


  • Paul Guba says:

    It has all the appearances of a scam. You have to wonder how they get leads. If you have not heard of it chances are no one else has either. Do you think lets go to thumbtack to get a vendor? No.

  • Jan Horvath says:

    I teach private voice lessons and have used Thumbtack for over a year and have gotten LOTS OF VOICE STUDENTS! I was very happy with Thumbtack until recently when they changed the whole website – since then I’ve gotten much fewer students. I think something isn’t working right! Yes you pay to answer leads but that is all you pay! If you buy the credits in bulk it only costs me $2.92 to answer a lead. If that lead turns into a regular student I charge them $85 an hour so just getting one student for one lesson pays for a lot of leads! And because students tend to come on a regular basis – for me it has been a great way to keep my business thriving! Also FYI the students I have gotten have all been really great nice people!

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